Gateway Communications Services, Inc. provides advanced technical and customer support call center services via phone, email and web chat.
Technical Support Services and Troubleshooting for:
- Internet Connectivity Issues: Fiber and Cable Broadband, CATV, DSL, Dial-up, Webmail
- Circuit-Switched, PRI, IP Telephony and VoIP
- Wireless Communications
- Web Hosting
- Home Networking
- PC Hardware/Software
Customer Service
- Account management, billing, sales, collections, provisioning, network operations center, back-office
- Pre-sales support / Order Processing
- Inbound/Outbound Calling
- Customer Retention, Subscriber Loyalty, Outbound Follow Up Calls
Outsource your Technical Support to Gateway CSI and receive:
- Expert and efficient technical assistance Carrier branded per call assistance
- Manageable and predictable staffing and operational costs
- Real time and historical reports on call volume
- Solutions to high call volumes and growth opportunities
- Allows internal staff to focus on core business
- Overall increased subscriber satisfaction
- Revenue sharing opportunities through implementation of value added services
- Remote PC Access - results in shorter talk time, increased call resolution and overall higher call satisfaction
- Online Web Chat Provided - offers subscribers the option of receiving support via live web chat right the company's website
- Customer Surveys - customized Customer Satisfaction Surveys sent to every caller
